Looking for an example? I was misled by a bank. Not exactly breaking news, but it really came at an inconvenient time. (I was preparing to launch a campaign fundraiser for state political office.) I was respectful to the local bank representatives, and they probably thought that was that. Only, it wasn't. That evening, after some well-placed and targeted messages, I received a call at home from one of the chairmen of the bank's board. Needless to say, the matter was resolved to my complete satisfaction.
So, I like think of myself as the Complaint Equalizer...but I don't use that term, because that would be kind of weird, right? Well, you may wonder why you need a professional in your corner? I suggest that many people these days are not strong communicators. Well, I'm happy to e-mail, call, and, if necessary, tweet, blog, or Facebook. (Is that a verb?) I also have media contacts who might always take an interest in your situation. Many times, though, a lot of good can be accomplished by just understanding the structure of the regulatory machine. Another success I have had is e-mail address identification. Upper corporate leadership likes being insulated from the customer front lines, but I have had great success in breaking through to the right person at the right time.
Do you have a problem, but you're unsure if I can help? Send me an e-mail today describing your situation in detail, or drop by the new webpage first. Take care to articulate why you believe you're in the right, because I won't likely be able to help otherwise.
As this is a trial stage right now, I am charging less than ten dollars for the first handful of clients. (I'll explain how it works, when you write.)