Who Are You Gonna Call?

Let's face it, sometimes you just need someone on your side when it comes to customer service complaints. Short of hiring an expensive attorney or taking someone to small claims court, are there sometimes other options? I think so. I've had great success over the last decade in righting (sometimes writing) many different kinds of business wrongs. Now, I'm not talking about corporate law here.

Looking for an example? I was misled by a bank. Not exactly breaking news, but it really came at an inconvenient time. (I was preparing to launch a campaign fundraiser for state political office.) I was respectful to the local bank representatives, and they probably thought that was that. Only, it wasn't. That evening, after some well-placed and targeted messages, I received a call at home from one of the chairmen of the bank's board. Needless to say, the matter was resolved to my complete satisfaction.

So, I like think of myself as the Complaint Equalizer...but I don't use that term, because that would be kind of weird, right? Well, you may wonder why you need a professional in your corner? I suggest that many people these days are not strong communicators. Well, I'm happy to e-mail, call, and, if necessary, tweet, blog, or Facebook. (Is that a verb?) I also have media contacts who might always take an interest in your situation. Many times, though, a lot of good can be accomplished by just understanding the structure of the regulatory machine. Another success I have had is e-mail address identification. Upper corporate leadership likes being insulated from the customer front lines, but I have had great success in breaking through to the right person at the right time.

Do you have a problem, but you're unsure if I can help? Send me an e-mail today describing your situation in detail, or drop by the new webpage first. Take care to articulate why you believe you're in the right, because I won't likely be able to help otherwise. 

As this is a trial stage right now, I am charging less than ten dollars for the first handful of clients. (I'll explain how it works, when you write.)

Read to End Cancer!

Dedicated to the loving memory of my uncle Phil Rand.  I’m sorry you never had the opportunity to finish this mystery, but I’ll always treasure your praise for the single chapter draft you did read.   We miss you, Phil. 

You may not have noticed the preceding dedication from The Blood Cries Out .  The words grew out of his praise for an early draft of the sixth chapter of my novel.  You see, Phil didn't offer praise easily; he was a quiet man.  That's why his words meant so much.  Not long afterwards, in the late summer of 2011, Phil succumbed to esophageal cancer.  It came on so brutally fast--out of nowhere--that it was like waves of pain and shock passing through the entire family.  He was too young, and no one was prepared.

That's why I decided I needed to do something meaningful in Phil's memory.  So, for each e-book purchased (by someone other than myself), I pledge to donate one dollar to the Prevent Cancer Foundation through October 15th.  I'm confident that sales will exceed twenty-five books, but I'll set twenty-five dollars as my pledged minimum donation.  This corresponds to about half of my royalties for the sale of the same number of books, but, more importantly, the twenty-five dollar amount is enough to for the Prevent Cancer Foundation to pay for at least one skin cancer screening.  I challenge other mystery authors to join me to...Read to End Cancer.  Don't be a bystander; decide to make a difference.  #ReadtoEndCancer

New Logo!

Writing Quality Fiction

Writing fiction can be a lot of fun, but other times it can feel like herding cats.  Marketing, in particular, often turns into a chore because we (as writers) fail to understand or respect our audience.  When talking about understanding the audience, a good essay on the topic--especially for Catholic authors--is this post be Regina Doman.  This is a good starting point, but, of course, just because fiction is written by a Catholic doesn't necessarily imply its Catholic fiction.  The latter term implies a writing infused with belief and the substance of our faith.  This does not mean preaching, but simply describing the spiritual realities of the world, not shying away from anything.  This quality then leads us to the absolute necessity of respecting one's audience.

This is beautifully addressed by C.S. Lewis in Of Other Worlds: Essays and Stories.  Here is a passage that describes what I am referring to--especially with regards to children's literature.

The third way, which is the only one I could ever use myself, consists in writing a children's story because a children's story is the best art-form for something you have to say: just as a composer might write a Dead March not because there was a public funeral in view but because certain musical ideas that had occurred to him went best into that form. This method could apply to other kinds of children's literature besides stories. I have been told that Arthur Mee never met a child and never wished to: it was, from his point of view, a bit of luck that boys liked reading what he liked writing. This anecdote may be untrue in fact but it illustrates my meaning.

Whether we are talking about children's literature or a work for older audiences, one dimension of this respect lies in whether, or not, the story comes first. Many years ago, for example, I tried to use a short story format to write a tale to prove that some people find right behavior wrong and wrong behavior right. These days we hardly need reminding of this, but, at that time in my life, I was exploring the moral compass of a drug dealer. The story didn't work for many reasons, but probably the main reason was that it began as a kind of moralizing piece; the story was secondary to the message, and this almost always brings ruin to the writer's endeavor.

When it comes to fiction for older readers, my pet peeve is sanitizing dialogue or situations for the taste and preferences of the writer or a select group of potential readers. If you have a story, tell it truthfully. As Flannery O'Connor so eloquently put it,"Fiction is about everything human and we are made out of dust, and if you scorn getting yourself dusty, then you shouldn't try to write fiction. It's not a grand enough job for you.”

Not too long ago, I was discussing a work of fiction with some fellow Catholic writers who were very passionately debating their view that profanity had no place in fiction--especially the writing of a Catholic.  While I don't agree with the premise at all, it did encourage me to lighten the profanity in my own novel, The Blood Cries Out.  (As an aside, I hope when fellow writers make recommendations along these lines (that you accept in part), they have the courtesy to at least read your work.  If they have no interest in the art you create, I'd just as soon they keep their writing suggestions to themselves; they're not part of your audience.)  Some might say that my lightening of the profanity was an unnecessary sacrifice to political correctness, but I suggest that realism and truth can be achieved with a lighter touch at times.  Finding that balance can be hard, but it's what lies at the heart of writing that matters the most: truth. 

Like I wrote for Seattle Pacific University in "Art and the Christian Gospel," we engage the culture around us for Christ by seeking truth even if we happen to be writing fiction or creating another form of art.

Art calls us to worship; it also empowers us to engage our culture with the gospel. Given the present world crisis, I believe Christians have a responsibility to address the moral issues facing us in this troubling time. The words of Christian writers and theologians from C.S. Lewis to Dietrich Bonhoeffer still give us much to consider and discuss. From Michelangelo to Handel, our Christian heritage is also replete with the finest artists and composers who have ever lived. This rich Christian perspective plays a vital role within our culture. It is our responsibility to ensure that this legacy endures and continues.

Christians are aware that there is more to life than what simply meets the eye, and that the spiritual world is just as real as the earth they are standing upon. The Christian must focus and hold on to “whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable.” That is the only way we can maintain our clear vision and grip on the eternal priorities facing us.

Militarization of Police?

With the mess coming out of Ferguson these days, I'd like to take a moment to make a few observations.

First, the militarization of the police has been a long time coming.  When I was considering a career in law enforcement in the early 1990s, for instance, the military mindset was very evident.  I remember one time I accidentally brought the police way of speaking back home, and I was quickly taken to task by my uncle for using the word civilians to refer to non-police.  Whether they like it, or not, city, county, and state police officers are civilians just like the rest of us; they are not serving in a military force.

While Veteran's Points in the civil service exam is an important benefit we extend to our returning military vets, it can and does open the doors at times to people who have no business wearing a badge.  At one civil service exam in the Seattle area more than a decade ago, I recall overhearing a potential recruit (recently discharged from the service) telling another that his reason in pursuing a career as a police officer had nothing to do with helping others.  He looked forward to violent takedowns--i.e. cracking heads.  These are people who are hopefully screened out by the psychological reviews and oral board examinations, but hiring accidents take place all the time.  We need to make sure that everyone who wears a badge understands that our streets are not the battlefield, and that bullying behavior has no place in our communities.  (Of course, making our streets safe also has much to do with parental responsibility, but that's a topic for another day.)

That said, when officers face near battlefield conditions on our city streets, who can blame them in adopting the approach that they believe best ensures that they will return safely home at the end of their shift?  There's no simple solution.  As our family and social institutions begin to crumble a little bit more with each passing generation, this will likely only get worse in the years to come.  I suggest that accountability and common sense are critical to leading police departments at this time.  What do I mean by this?

Well, let's look at Ferguson for a moment.  Instead of using a strategy that employed common sense and moderation, the department appears to have essentially thrown all that they had at the protesters immediately.  Of course, this is going to simply escalate the situation and transform a small crisis into a larger crisis.  The key is to use the least amount of force necessary to overcome the threat at hand--e.g. force continuum--and Ferguson appears to have been excited to show the community their new military surplus toys.

The other dimension of this situation may be the end result of too many hours of training in programs such as edged weapon defense and the 21-foot rule.  Police officers are going to get hurt sometimes, but that's not an excuse for blowing a transient away because he has a small pocketknife.  There needs to be some level-headed common sense approach to tactical training that doesn't leave officers too cautious when dealing with day-to-day situations.    I know I'll catch some grief for this most likely, but...just because you're justified in drawing your sidearm, for example, doesn't mean you necessarily need to do so.  Restraint isn't always the wrong decision.

Once in a while, there may be other options to quickly consider before taking a life.  I don't believe I heard the first law enforcement critique of the 21-foot rule until I was almost finished considering that particular career path.  I think it was a Port Townsend officer who pointed out that officer training programs such as the one mentioned have only served to further separate the police officer from the average citizen and create an us vs them mindset.  We need old fashioned policemen walking their beats again, getting to know the people they serve, not men in blue simply watching the world from behind the wheel of the police cruiser.  

Found Me on Catholic365.com?

Have you read my articles on Catholic365.com?

Hope you can drop by and check the articles out!  New articles coming soon.

"The Blood Cries Out" Great Review Giveaway!

Win original sketch by Kimberly Erickson!

You've probably heard the news--The Blood Cries Out is now available as an e-book through both Amazon and Barnes and Noble.  (Soon, it should also reach traditional distribution.)  The challenge now is how does one jumpstart the online reader reviews when no one seems to want to go first?  Well, we have a plan!


If you purchase and honestly review the tale (at either online retailer) between now and August 3rd, we will enter you for a chance to win this original sketch completed by artist and illustrator Kimberly Erickson (author's wife).  All you need to do is to e-mail Karl when your review goes live online.  If you do two reviews--one for Kindle and one for Nook readers--you'll receive one extra entry to win the sketch.  

We're going ahead, though, and throwing one more enticement into that winner's lucky hand.  Kimberly has just launched a Summer Art Sale online.  It will features many paintings and prints at a reduced cost--for a week only.  Our randomly-selected winner will also receive a coupon code good for 25% off any art purchase (for this online sale only).  

You should know that this art sale will also feature one work by Kimberly's father, John Carroll Collier.    

So, don't miss out!  Submit your review today!!