When I purchased the Seestar S50 last March 2024, I had high hopes, and initially, the telescope met or exceeded these expectations. As a nature photographer, I enjoy photographing new things. However, astrophotography always proved difficult. I was seeking something I could remove from the box and, after some initial setup, immediately target the desired object—whether that object was within or without our solar system. At first, the telescope worked as described. I could set it up, which includes calibration of the compass, adjusting the level, and syncing to iPhone, and then instruct it to Go to the Moon. It went off with some pretty satisfying results. Even without photo stacking, the quality was a notch or two above acceptable, but not high resolution.
Then, the updates began. As soon as Seestar began sending updates, the problems started. The first issue became an inability to go to the moon. The telescope would go to within .01% of the location and stop. If one gave up and canceled the mode and tried manually navigating to the moon, it would appear much like the sun without the appropriate filtering. I tried reporting the issue, and Seestar support was quite awful, acting as if this was an entirely new issue for them. Of course, I knew from my Facebook Seestar groups that this was a known bug resulting from a bad update. Seastar demanded screenshots, reported tax liabilities, personal secrets, etc.; you get the idea. They were not the picture of cooperation and helpfulness they liked portraying themselves as.
So, to add insult to injury for purchasers of this $500 bunch of optics and chips, Seestar decides to send additional updates before fixing this problem. While this update includes “cute” starfield effects, sadly nothing remotely helpful to address the prior issue. Meanwhile, I learned a workaround in one of the FB groups by which you can go to a deep space item first and then successfully go to the moon. I have no idea why this usually works, but it does. Still, instead of having the equivalent of a new car with all the bells and whistles, it’s feeling more and more like a Vega.
The next issue developed with yet another update. I didn’t even recognize it until others mentioned it; I assumed it was the cold. The telescope’s visual output goes dark after about half an hour of viewing. Again, this may be a temporary issue addressed with a future update or a convoluted workaround. Still, as of right now, it seems yet another user stumbling block to enjoying the purchased product.
It's an interesting (modern) problem in that today's unit is not the same machine it was described as when purchased; it has been fundamentally altered by incompetent user updates—error built upon error, rushed to production. On a side note, ZWO, a Chinese company, manufactures this telescope. If you’re anything like me, you’re trying to avoid buying goods from China and instead opt for US or European options.
So, what do Seestar S-50 owners do with a telescope that seems incompetently supported? One thing is for sure: I would steer clear of any other products from this company, particularly until they demonstrate competence in updating all their product lines.
Update: One lesson I recently learned about this telescope was the importance of shutting down and completely recalibrating after each move from one part of the property to the next--even on the same night. Doing this last time seemed to improve performance quite a bit.